Refund Policy
We recommend keeping each top-up under ¥500. Run a small amount through your client first before deciding whether to top up more.
Quick Reference
| Time since payment | Fee | How it's handled |
|---|---|---|
| 0–30 days | Only the payment channel's actual fee (Alipay 3% / WeChat 5%) | Dashboard → Orders → "Request Refund" |
| 30–90 days | Flat 5% processing fee | Same as above |
| >90 days | Case by case | Email [email protected] |
| Unavailable due to service failure | Full refund, regardless of time | Email [email protected] |
How to Refund
- Log in to claude-api.org → left sidebar → My Orders
- Find the order you want to refund (status
Completed) and click Request Refund - Enter the amount to refund (how much to deduct from your balance)
- The system shows the fee plus how much you'll actually receive via WeChat/Alipay
- After you submit, the refund is returned via the original payment method within 1–3 business days
An order can only be refunded once
Once a refund succeeds, the order status changes to Refunded or Partially Refunded, and you cannot request a refund for it again. So if you want to refund part of it and keep the rest, think it through before clicking.
Examples
Example 1: Topped up ¥100 via WeChat, want a full refund 3 days later
- Time since payment: 3 days → 0–30 day window
- WeChat channel fee: 5%
- Refund amount you enter: ¥100 (deducted from balance)
- Fee: ¥100 × 5% = ¥5
- Received via WeChat: ¥95
Example 2: Topped up ¥100 via Alipay, used ¥30, want to refund the rest 5 days later
- Current balance: ¥70
- Time since payment: 5 days → 0–30 day window
- Alipay channel fee: 3%
- Refund amount you enter: ¥70 (the balance cap, calculated automatically by the system)
- Fee: ¥70 × 3% = ¥2.10
- Received via Alipay: ¥67.90
Example 3: Topped up ¥200 via WeChat, want a refund 40 days later
- Time since payment: 40 days → 30–90 day window
- Processing fee: 5% (regardless of payment method)
- Refund amount you enter: ¥200
- Fee: ¥10
- Received via WeChat: ¥190
Example 4: Topped up ¥500, want a refund 95 days later
- Time since payment: 95 days → over 90 days
- The "Request Refund" button in the dashboard is disabled (greyed out)
- Email [email protected], including: your site account email + order number + amount to refund + reason
FAQ
Can I still refund credit I've already used?
Yes, but only up to your current balance cap. For example, if you topped up ¥100 and used ¥30, your balance is ¥70, so you can refund at most ¥70 (minus the corresponding fee).
Will a refund affect my referral rebate?
No. Rebates are calculated based on the referee's top-up amount, and your refund does not affect rebates already credited to the referrer. However, if the referrer hasn't used up that rebate within 90 days, the risk-control system will reclaim the corresponding amount based on the refund ratio.
I paid with USDT/Stripe — can I get a refund?
USDT does not currently support online refunds (on-chain transfers have no reversible channel); if you truly need a refund, email us for case-by-case handling. Stripe payments can be refunded within 24 hours; beyond that, it goes through the Stripe merchant refund process — contact support@.
How long does a refund take to arrive?
- WeChat: 1–3 business days.
- Alipay: instant to ~24 hours.
- Channel processing is slower on weekends and holidays; an extra 1–2 days is normal.
My refund is stuck and hasn't arrived after more than 5 days
Email [email protected], including your order number and payment method, and we'll trace it from the channel side.
Still Not Resolved?
- Email: [email protected]
- Telegram group: https://t.me/+Lfq1A_3e6BRhNjE5